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Siebel Consultant, 2004, TOT Corp (IBM
Thailand) Bangkok,
Thailand
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Business Analyst and Developer for Siebel 7 based
Sales/Marketing/Service Call Center
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Participated in design and development for Campaigns,
List Management, Opportunities, Assignment Manager,
Quotes, Orders, Products, Pricing, Assets and Accounts
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Provided business and technical training to IBM staff
§
Developed functional proof of concept including
Campaigns, List Management, SmartScripts, Opportunity
Sales Methodologies, Account Hierarchy, Quote, and
Orders
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Participated in development of business process flow and
associated organizational change redesign
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Coordinated with business sponsors and vendor personnel
ESL Teacher, 2003-4, Greensboro Library
System Greensboro,
NC
·
Provided ESL training to recent US immigrants with
varying skill sets and background using classroom, lab,
and individual tutorial programs.
Senior Account Manager, 2001-P, Aprevas,
Fremont,
California
·
Performed project and account management duties,
including managing project budget, resources,
interfacing with clients, solution/system architecture,
and development and delivery of training services.
Participated in business development (30%). Responsible
for approximately 20 consultants. The following projects
were managed while at Aprevas:
2003
AT&T Waterbridge, NJ
§
Lead analyst for a Siebel eCommunications project.
Participated in the analysis and design phases, working
with various business groups and technical staff to
develop and implement solution. Led the development and
delivery of training to end users. Participated in
development of statement of work.
2001-2002
Extreme Networks
Santa Clara, California
§
Project Manager for Customer Service portion of Siebel
2000 Field Service and eService implementation. Managed
a team of 12 consultants and employees, as well as
project budget and schedule. Participated in the
analysis and development phases, working with various
business groups and technical staff to develop and
implement solution. Led the development and delivery of
training to end users. Participated in development of
statement of work.
Senior Project Manager, 1999-2001, Connaissance
Consulting (Connaissance acquired ASP CG in 1999)
Performed project and account management duties,
including managing project budget, resources,
interfacing with clients, and development and delivery
of training services. Participated in business
development (20%). Responsible for approximately 30
consultants. The following projects were delivered while
at Connaissance:
1999-2001
Sun Microsystems
Sunnyvale, California
·
Project manager, system architect, and lead analyst for
Siebel 2000 Service implementation and Siebel 99 to
Siebel 2000 upgrade deployed nationally to 900 users in
3 locations. Managed a team of 8 consultants and 6
employees, as well as project budget and schedule.
Developed project budget and plan, identified milestones
and critical path items, as well as change management
procedures. Led the development and delivery of training
to end users. Provided pre-sales support, and
developed the project proposal and statement of work.
1999 Acer Computer
Taipei,
Taiwan
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Project manager for Siebel 99-based call-center and
field service application. Managed a team of 26
consultants and 16 employees over 3 continents, as well
as project budget and schedule. Developed project budget
and plan, identified milestones and critical path items,
as well as change management procedures. Led the
development and delivery of training to end users.
Senior Project Manager, ASP Consulting Group 1994-1999
(ASP CG acquired by Connaissance Consulting in 1999)
Performed project and account management duties,
including managing project budget, resources,
interfacing with clients, and development and delivery
of training services. Participated in business
development (30%). Responsible for approximately 25
consultants. The following projects were delivered while
at ASP CG:
1998-99 Stream International
Boston, Massachusetts
·
Technical lead for a Siebel Series 5 Call Center upgrade
deployed nationally to 2 locations and 400 users.
Managed a team of 6 consultants and 2 employees, as well
as project schedule. Developed project plan, identified
milestones and critical path items. Participated
in analysis, design, and development phases. Implemented
Advanced Search and data migration programs and
procedures. Participated in the development and delivery
of training to end users. Developed the project
proposal and statement of work.
1997-98 Lucent Technologies
San Jose, California
·
Project manager for a Siebel Series 5 Service and
Contract Management implementation. Managed a team of 8
consultants and 4 employees, as well as project budget
and schedule. Developed project budget and plan,
identified milestones and critical path items, as well
as change management procedures. Participated in
the analysis, design, development, and training phases.
Provided pre-sales support, and developed the project
proposal and statement of work.
1997 Coherent
Santa
Clara, California
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Lead architect and analyst for Siebel Series 5 Sales and
Field Service implementation. Participated in the
management of the project, including interfacing to
internal users and business sponsors. Led the
development and delivery of training to end users.
Managed the technical team of 3 consultants and 3
employees.
1995-97
Intuit
Palo Alto, California
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Technical lead for a Siebel Series 5 Call Center
upgrade. Participated in business process engineering
and data modeling. Managed a team of 1 consultant and 3
employees. Participated in application development,
business process engineering and data modeling.
Developed and implemented Siebel/Oracle tuning and
performance analysis. Developed project proposal and
statement of work.
1994-95 Nortel Networks
Santa Clara, California
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Technical lead for the development of a Siebel Series 5
Sales and Marketing implementation. Participated in
business process engineering, application development,
data modeling, legacy data migration development, and
telephony integration. Managed a team 3 consultants and
3 employees. Provided system analysis, DBA/SA, IS
infrastructure development, and technical training
support.
1989-1994 DOD,
Heidelberg,
Germany
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System manager and lead Oracle DBA and Unix System
Administrator for Unix/Oracle-based claims processing
system for DOD in NATO and Europe. Responsible for
maintaining and supporting hardware and software for 11
sites throughout Europe, including development of Oracle
programs and reports as well as shell scripts for Unix
administration tools.
1987-1989 Sun Microsystems,
Milpitas, California
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Member of technical staff of development group
responsible for development and quality assurance of C2
and B1-secure version of SunOS. Developed C programs and
various Unix shell scripts to implement and test new
security features.
1984-1987 AT&T/Bell
Labs Holmdel,
New Jersey
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Member of technical staff of tools group responsible for
development of software release management and version
control system using Unix shell scripts and C programs. |
