Computer Skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Power Point

Professional Skills

Professional Business Skills:

• Lesson planning.
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.
• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.
• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

• Business Development
• Finance and Lending
• Strategy Planning
• Account Management
• Client Liaison
• Communication
• Organization
• Sales
• Marketing
• Advertising

• Workflow Planning
• Team Player
• Independent Worker
• Decision Making

§    Networking

• Time Management
• Leadership

§         Cash Flow Focused

January 2008 – September 2008

PROFESSIONAL ENGLISH TRAINING INTERNATIONAL

SAMSENNOG, BANGKOK

Position:

ESL / EFL Teacher / Course Development

Ranong – Governors Staff – ( ผู้ว่าราชการจังหวัดระนอง )

 (Project 3 Months)

 January 2008 – March 2008             

Chachoengsao – City Hall – ( ศาลากลางจังหวัดฉะเชิงเทรา ) (Project 6 Months)

March 2008 – September 2008

Bangkok – Department of Special Investigations and Narcotics Control Board.  

(Special Project – 3 days intensive English)

Bangkok – Ministry of Justice – ( กระทรวงยุติธรรม  ) (Project 3 Months)

June 2008 – August 2008

Duties:

Competencies:

• Lesson planning.
• Pre – test, students for class placement
• Develop grading system
• Develop course reporting system
• Select appropriate course books
• Interactive lesson implementation
• Business English Training
• Write half course and end of course reports
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.

• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.
• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

Reason for leaving:

Projects completed, business has no more work.

2005 September  –  2006 Sept

Big English Hong Kong, China

Position:

ESL / EFL Teacher / Course Development

Duties:

• Conduct group English classes for children ranging from 5-12 years, teenagers ranging from 13 – 17 years and adults of all ages.
• Class sizes from 5 to 23 students
• Tutoring 1 to 1, 1 to 2 and 1 to 3. 
• Preparation of materials
• Lesson planning (Some provided)
• Teaching conducted; Language: Vocabulary and Grammar, Receptive Skills: reading and listening, Productive Skills: Speaking and Writing
• Average hours 4 per day;
• Some weekends up to 6 hours. 
• Course curriculum development for private colleges and after school learning centres across Hong Kong.

Competencies:

• Lesson planning.
• Clarification of language: meaning, form and pronunciation.
• Strong English language competency.
• Analyse language appropriately.
• Identifying potential problems and solutions in the classroom.
• Friendly approach towards the students.
• Punctuality.
• Effectively monitor student activity and progression.
• Make appropriate use of teaching materials.
• Deliver clear instructions appropriate to level.
• Show a professional attitude towards teaching at all times.
• Teach class with awareness of needs and interest of the learner groups
• Teach class with awareness of learning styles and cultural factors.
• Ensure learners are fully involved in learning activities.
• Establish good report with learners.
• Identify and sensitively correct errors.
• Provide clear context and a communicative focus for language.
• Give accurate models or oral and written language in the classroom.
• Adjust own use of language to the learners level.
• Awareness of different form of register.
• Provide appropriate practice of language items.
• Help learners to understand reading and listening texts.
• Help learners develop oral fluency.

• Help learners produce written text.
• Arrange physical aspects of the classroom appropriately.
• Set up whole class, group and individual activities appropriately.
• Select appropriate teaching techniques.
• Ensure lesson aims are achieved.
• Make use of materials, resources and technical aids so they enhance learning.
• Use a range of questions to elicit and check meaning.
• Provide learners with appropriate feedback on tasks and activities.
• Maintain a relevant learning pace.

Reason for leaving:

End of working Visa

2005 - 2005

Alpha Beta College, woolloomooloo

Position:

Student Operations Manager

Duties:

• Assisted Students with all inquires; certificates, transcripts and attendance letters.
• Student administration.
• Invoicing and debt collection.
• Student counselling, assist students with their English and other study.
• Responsible for helping students with any problems or queries they had on school related matters. 
• New student sales
• Assisted in arranging student’s visas and accommodation.
• Worked with the marketing manager to maintain the sales website.
• Enrolled new students.
• Lead new student orientation days.
• Developed and maintained relationships with student agents.

Achievements:

• I put into action a mobile phone SMS follow up service which let students know when fees were due, how much was due, and how to pay the fees. This resulted in 95% of outstanding payments being collected. The 95% rate was maintained while I was there.

• Student retention and satisfaction significantly increased at the college.

• Worked with the marketing manager and brought in new students from Thailand, Poland and Korea.

Reason for leaving:

Contract role finished – helping out a friend’s business

Duties:

• Establish a panel of lenders
• Manage Licensing and compliance
• Integrate aggregation best solution software
• Deal with client enquiry
• Process applications
• Report direct to CEO
• Establish tracking of application flow
• Implement pipeline management systems
• Work closely with BDM’s and state managers of the major non-conforming lenders
• Assist clients with settlement
• Weekly management reporting
• Train advisors in credit and mortgage lending
• Assist with advice centre recruitment
• Establish after service processes
• Write policies and procedures
• Ensure best advice vision is maintained
• Ensure values are up held

Duties:

§         The main purpose of the role is to take inbound calls from customers responding to various marketing campaigns; to take customer financial details and (based on the best advice generated by DFD’s system) to advise customers on how best to proceed with their individual debt problems.

§         While some outbound calling maybe required such calls will only be to customers who have already contacted DFD.

§         Extensive training is provided before new recruits start to take customer calls.

• To demonstrate company values and business ethics.

• To take incoming calls as presented by the company’s telephony systems.

• To greet customers in a warm and professional manner and to open the call by establishing and influencing the customer’s expectations about the purpose and content of the call.

• To gather income, expenditure, debt and other financial information that is relevant to the customer’s situation.

• To input the above details into the company’s IT system that will produce the best advice that is relevant to the customer’s individual circumstance.

•  Investigating in detail how serious the debt situation is for the customer and to discuss the consequences of not taking action in relation to their debt problem.  This is to be performed in a sensitive manner.  

•  Explaining the benefits and the practicalities of the Best Advice and match the clients expectations to these benefits.

• The Specialist will prompt the system to produce the relevant documents required to progress the application and to issue an information pack for the client after having explained the Best Advice solution.

Specific Skills:

• The ability to work in a team

• Basic arithmetic (using a calculator to add, subtract, multiply and divide)

• Basic grammar and writing skills.

• The ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.

• The ability to talk to callers in a sympathetic, friendly, patient and conversational manner.

• To work within a busy and sometimes pressured call centre environment.

• To work within a closely supervised team base organization.

Competencies:

Reason for leaving:

• Integrity
• Customer Orientation
• Teamwork
• Action Orientation
• Communication
• Listening and Questioning
• Personal drive and commitment to success
• Resigned to pursue teaching career.

Decision to make long term career change to teaching.

2006 June – September 2007

Position:

Duties:

Competencies:

Specific Skills:

Reason for leaving:

Rams home loans, eastwood

Loan Writer

• Generate Leads
• Write Loans
• Interview Clients
• Promotions
• Liaise with credit mangers
• Manage client relationships
• After sales service
• Maintain brand image at all times
• Recommend the most suitable financial product
• Attend weekly sales meeting
• Track and report progress and success

• Customer Orientation
• Integrity
• Teamwork

• Action Orientation
• Ethical responsibility
• Communication
• Listening and Questioning
• Personal drive and commitment to success

• The ability to work in a team
• Basic arithmetic (using a calculator to add, subtract, multiply and divide)
• Basic grammar and writing skills.
• The ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.

Unable to attend house appointments due to car problems.

2002 – 2005

Acqumon Total Finance, Sydney CBD

2004 – 2005

Managing Director

Duties:

• Set up the new office; network the computers; install cost saving phone system.
• Personal recruitment
• Manage creditor relationships.
• The commercial manager from the old AcQumon ran sub divisions and development; I ran commodities and lending operations. Mr Sammy and I were in charge of Asia Pacific.
• Relinquishing responsibilities from my previous role to carry the load equally across the three separate departments as I now had responsibilities to manage staff, creditors and oversee all departments.
• I further developed relationships with broker and trader networks.
• The systems for analysing deals were upgraded by me.

Reason for Leaving:

Exit via sale of business.

2002 - 2004

Business Developments Manager

Duties:

• Responsible for developing and maintaining relationships with existing and new lenders.
• Responsible for developing new business.
• Responsible for meeting clients and discussing what the firm could do for them. I also shared the responsibility of arranging the application.
• Responsible for over seeing that all documentation required was collected in as few visits as possible and doing whatever possible to assist and serve the client through to the final stages.
• I was responsible for maintaining relationships with lenders and developing new lenders. I successfully did this with GE Capitol Real Estate, Tetra Banc, City Bank, Provident Capitol, Provident Trade Capitol, Robertson Finance, Suncorp Metway Business Banking, Gap Securities and a network of brokers.
• I developed methods for acquiring new business.
• Area’s I acquired acquisitions from included: NSW (The Entrance, Terrigal and Beecroft): QLD (Coolum, Sunshine Coast): Melbourne (South Bank).  
• On an international scope, I brought projects in from Korea (Daewoo Shipbuilding and Marine Engineering) Iran Jiya, Indonesia (Oil Field Project) and various other commodity contracts including coal, scrap metal and chick peas from China, India and Russia.
• I was also responsible for meeting clients upon arrival chatting about their project and what our firm could do for them. I had the responsibility of compiling their resume, their project plans and their feasibility study.
• At this stage clients where handed over to the relationship managers to arrange for fixed price building contracts, valuations, option contracts, assets and liability statements, certified feasibility statements and other documentation.
• I was responsible for overseeing that documentation was all collected. Once all documentation was collected and key criteria was satisfied the commercial manager would go over the documentation and forward it onto the lenders.
• Some projects funded included a sub division at Warhope NSW, large block of units at Terrigal; options on various blocks of land and a scrap metal contract.

Reason for leaving:

Sold Business

Position:

Competencies:

Specific Skills:

Loan Writer

• Generate Leads
• Write Loans
• Interview Clients
• Promotions
• Liaise with credit mangers
• Manage client relationships
• After sales service
• Maintain brand image at all times
• Recommend the most suitable financial product

• Customer Orientation
• Integrity
• Teamwork
• Action Orientation
• Ethical responsibility
• Communication
• Listening and Questioning
• Personal drive and commitment to success

• The ability to work in a team
• Basic arithmetic (using a calculator to add, subtract, multiply and divide)
• Basic grammar and writing skills.
• The ability to listen carefully to callers, question and probe effectively for the accurate personal and financial information required.

Reason for leaving:

2000 - 2001

Career progression

Tuscany Wall Finishes, west ryde

Position:

Sales/ Delivery Driver / Customer Service Consultant

Duties:

• Delivery of all materials to job sites, stock accounting, client and customer service, occasional assistance to complete jobs, supervise jobs and explain product information to staff and clients.
• Business leads, generation
• Responsible for the delivery of materials all across NSW.
• Responsible for handling phone enquires and walk-ins when in the office.
• My role was to do what ever possible to make the customers experience as pleasant as possible.
• Responsible for helping clients with any queries they had during the job process and doing what ever possible to find the information they requested or solve the problem they had.

Reason for leaving:

Sold business

1999 – 2000

Kent Publishing, Coolangatta

Position:

Marketing/Sales Executive

Duties:

• Marketing and sales of a directory for companies that where quality assured by Standards Australia, sales of the listings in the directory

Reason for leaving:

Moved from Queensland to Sydney